Itergy offers break fix technical support for IT Departments on both Microsoft and SCO Unix platforms
Microsoft Assisted Support
Our unique Microsoft support programs offer a wealth of features designed to keep your systems up and running and help you plan for the future. ITERGY MAS alternatives are available to meet the needs of any size of organization – from small business to enterprise level.
|
Program Features |
Priority Plus |
Priority |
Premium Plus |
Premium |
|
Organizational Profile |
Large business (1000+PCs) 24 X 7 mission critical support required |
Midsize business (<1000 PCs) business hours support required |
|
Term |
1 Year |
|
Telephone/Email Incidents |
Custom |
36 |
24 |
12 |
|
Initial Response |
1-2 Hours dependent on severity |
|
Service Level |
7 Days X 24 Hours |
5 Days X 10 Hours |
|
Authorized Contacts |
7 |
4 |
2 |
1 |
|
Direct Escalation Path to Microsoft |
Yes |
|
Critical Problem escalation within 4 Hrs |
Yes |
|
Technical Account Manager (TAM) |
8 Hours/Month |
5 Hours/Month |
3 Hours Month |
1 Hour/Month |
|
Proactive Consulting |
Yes. Up to 25% of TAM Hours |
No |
No |
|
Incident Summary Report & Reviews |
Yes, Quarterly |
|
Microsoft Technet Plus |
Yes |
No |
|
Remote Connection for Troubleshooting |
Yes |
|
Retired Product Support |
Best Efforts |
|
Servers Supported |
50 |
N/A |
N/A |
N/A |
Download our brochure for more information
SCO UNIX Support
Your personalized and flexible support agreement provides best-of-breed break/fix UNIX telephone technical support including:
- Choice of fixed or unlimited number of support incidents
- Experienced and certified SCO Master ACE engineers at your service
- Emergency 24 X 7 call support
- Guaranteed response times
- Defined escalation procedures
- Fast, friendly, accurate responses to your most critical problems
- Support for retired products
- Remote troubleshooting
Let us design the package that’s right for you.
For more information on Microsoft or SCO UNIX support, please contact us at gtasales@itergy.com
Support is available in English only.