IT Firm Uses Support Service to Enhance Client Offerings, Speed Problem Resolution
To better support its flagship offering and build its managed services practice, IT firm Itergy needed to find a way to resolve client IT issues faster. Itergy chose to use Microsoft Services Premier Support for Partners to offer consultants unique knowledge transfer and training opportunities, and ensure rapid problem resolution. Now Itergy has achieved a near-perfect close rate for escalated incidents while improving staffing efficiency.
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