Premier Field Engineer – LYNC Server Job (VICTORIA, BC)

Premier Field Engineer – Microsoft Lync Server 2010 Job

Location: Victoria (BC)
Job Category: Customer Service & Support
Division: Services & Support
Duration: 3 months + strong possibility of a 12 months extension

 
The Premier Field Engineering (PFE) team provides technical support for Itergy’s Premier customers world-wide through onsite and remote support services. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for corporate customers, including issues escalated to the highest levels of management.

For this position the candidate should possess superior knowledge and demonstrated technical proficiency in Microsoft Lync Server 2010 with experiences in managing large environments that include Microsoft Windows XP, Windows Vista and Windows 7 clients. Depending on the role, typical tasks performed include reactive problem resolution, migration and installation assistance, configuration management using Group Policy, pre-rollout testing, and delivering training and risk assessments.

Responsibilities include

Provide on-site & remote technical solutions to complex integration problems associated with business solutions built using Microsoft Lync Server 2010 & Lync Online with Office 365 for Microsoft enterprise customers;
Engage in advanced technical troubleshooting;
Deliver proactive services including technical training and risk assessments;
Offer exceptional customer service;
Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments;
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting;
For engineers working with designated strategic customers: Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation; Manage escalations and sub-cases to ensure timely and high quality resolution of all issues;
Required experience with the following technologies:
Microsoft Lync Server 2010
Windows Server 2008
Windows 7, Windows Vista and Windows XP

Other Qualifications

Practical experience troubleshooting operating system performance problems;
Experience delivering and/or authoring technical training;
College degree, preferably in Computer Science. We will consider related equivalent experience;
Ability to work independently with minimal management supervision;
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans;
Candidate must possess the ability to effectively communicate with customer managers and executives on technical and business issues. Strong organization, time management, project management and negotiation skills. 

Pluses

- Lync Online with Office 365
- Office Communications Server 2007 R2
- Microsoft System Center
- Forefront Security
- Exchange Server
- Knowledge of Group Policy Management
- Experience with network captures and network troubleshooting
- In-depth knowledge on Windows Server 2000/2003
- PowerShell V2 skills including scripting

OTHER

  • Microsoft certified, MCSE or MCTIP preferred
  • Team player
  • Outstanding Documentation and presentation capabilities
  • Motivated and autonomous
  • Lead and direct consultants on implementations
  • QA and peer review of deliverables
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